“ QILU321.com”Delivery Information
To ensure the shopping experience of global users, QILU321.com provides flexible and reliable global delivery services, covering mainstream markets and customized logistics solutions to ensure that your orders arrive efficiently and safely.
【Global Coverage】
✅ Ships to 200+ countries/regions
✅ Direct from China warehouses, with local hubs in: USA (West/East), Germany
【Shipping Costs】
🔹 Standard Rate: Automatically calculated by destination & parcel size (displayed at checkout)
🔹 Free Shipping Threshold:
- North America/Europe: Orders over $50
- Asia-Pacific: Orders over $30
🔹 Remote area surcharge: $15
🔹 Specific island surcharge: $15-30 (confirm with customer service before purchase)
【Delivery Time】
🗓️ From China Warehouses (after payment):
- North America/Europe: 7-18 business days (air)
- Asia-Pacific: 5-12 business days
- South America/Africa/Middle East: 15-30 business days (sea+air combo)
⚠️ Note: Customs delays may add 3-10 business days
【Order Tracking】
📦 Tracking number sent within 48 hrs after shipment
📱 Check status via:
- Real-time updates on “My Orders” page
- Carrier websites (DHL/UPS/FedEx)
- Live chat for manual assistance
【Duties & Taxes】
🌐 DDP (Delivered Duty Paid):
- EU/UK/Australia: VAT included in product price
- USA/Canada: No duty for orders under $800
🌐 Other Regions: Recipient may pay duties (check local regulations)
【After-Sales Support】
🔧 Damage/Missing Items:
- Report within 48 hrs of delivery with photos for free replacement
- Late reports get 50% shipping credit
♻️ Returns: 90-day free returns for unopened items (we cover return shipping)
【Contact Logistics Team】
📧 Email: qiyuany88@gmail.com
🕒 Languages: EN/CN, Monday – Friday: 6:00 – 24:00， Saturday – Sunday: 8:00 – 24:00(GMT+8)